Package shipping

As a general rule, packages are sent within 24-48 hours after receipt of payment, through Nacex 24-48 with tracking number and delivery without signature. If you prefer certified shipping through Nacex 24h, an additional charge will apply. Contact us before requesting this option. Regardless of the shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. If an order requires 2 shipments, the shipping cost will appear in the order depending on its weight and purchase amount. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected.

Product returns

You can return a product within a maximum period of 15 calendar days, it will be necessary to return all the original material and that the merchandise has not been tampered with or altered, that it is in perfect condition and with all its protective plastics or packaging original, otherwise the good will suffer a loss of value. The return of hygiene products can not be carried out as stipulated in Article 103, section e: e) The supply of sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after the delivery.